By taking out a loan you are committed to paying it back in full. Make sure you are able to make the payments before committing to a loan.

Despite all of the measures implemented, it is possible that you may find yourself unsatisfied, which in no way reflects the quality of service we wish to offer you.

In case of any difficulty, we invite you to contact:

The sales department

By email: lizmer@capitole-finance.fr

At the following address:

CAPITOLE FINANCE-TOFINSO
SERVICE COMMERCIAL LIZMER
2839 LA LAURAGAISE
31670 LABEGE 

Our complaints department

If you are not completely satisfied with the response from our sales department, you can contact our complaints department by sending a letter to the following address:

CAPITOLE FINANCE-TOFINSO
CELLULE RECLAMATION
2839 LA LAURAGAISE
31670 LABEGE

The complaints department will acknowledge receipt of your letter within 10 days of receipt and provide you with a response within 60 days.

The Mediator

Pursuant to Articles L. 316-1 of the Monetary and Financial Code, L. 611-1 to L. 616-3 and R. 612-1 to R. 616-2 of the Consumer Code and in order to promote the amicable resolution of national and cross-border disputes of a contractual nature with its clients, Capitole Finance - Tofinso has joined the mediation service of the Association française des Sociétés Financières (ASF, the French Association of Specialised Finance Companies).

Referral to this mediator shall be open to all private customers of the institution after all domestic remedies have been exhausted or in the event of failure to reply to a written request within two months.

The request for mediation must, under penalty of inadmissibility, be made only in writing:

In the event of disputes related to e-commerce and/or cross-border disputes, the client, whether an individual or a company, may refer the matter to the online platform of the European Consumer Dispute Resolution (RLL), through which they will be referred to the relevant authorised mediator. The request for mediation can be made via the website: www.ec.europa.eu/consumers/odr/

Committed to serving you

Our close-knit company is made up of professionals who are experts in marine financing. The team is at your disposal to assist you in your marine lease-purchase project.

As a dynamic team, it closely monitors market developments to provide you with the best advice and support throughout the term of your contract.