A credit is binding and must be repaid. Ensure your ability to repay before committing yourself.

Despite all our best efforts, there is the possibility you may encounter dissatisfaction, which does not in any way reflect the quality of service that we wish to offer you.

 

In the event of difficulties, we invite you to contact:

 

  1. The sales team

 

 

  • In writing, to the following address:

 

CAPITOLE FINANCE-TOFINSO

SERVICE COMMERCIAL LIZMER

2839 LA LAURAGAISE

31670 LABEGE 

                                          

  1. Our complaints department

 

If you are not completely satisfied by the response from our sales team, you can contact our complaints department by writing to the following address:

 

CAPITOLE FINANCE-TOFINSO

CELLULE RECLAMATION

2839 LA LAURAGAISE

31670 LABEGE

 

The complaints department will acknowledge receipt of your letter within 10 days of receipt and will provide a response within 60 days.

 

  1. Ombudsman

 

Pursuant to articles L.316-1 of France’s “Code Monétaire et Financier” (Monetary and Financial Code), and articles L.151-1 to L.156-4 and R.152-1 to R.156-2 of the “Code de la Consommation” (Consumer Code), and in order to achieve an amicable resolution to any contractual dispute, nationally and internationally, with their clients, Capitole Finance - Tofinso adheres to the Fédération Bancaire Française (French Banking Federation) arbitration service.

 

Referral to this service is open to any individual client of the institution, after all options for internal resolution have been exhausted, or in the event of non-response to a written request within two months.

 

In order to be accepted, the request for arbitration must be made in writing only:

 

In the event of disputes relating to e-commerce and/or cross-border disputes, the client, whether an individual or a company, may apply to the European Online Dispute Resolution (ODR) platform which will enable them to be referred to the competent approved ombudsman.  Application to this arbitration service is made via the website: www.ec.europa.eu/consumers/odr/

Committed to serving you

Our human-sized organization is comprised of professionals who are experts in marine financing. The team is at your disposal to assist you with your marine leasing project.

A dynamic team, they will closely follow the evolution of the market to better advise and support you throughout the duration of your contract.