Despite all our best efforts, there is the possibility you may encounter dissatisfaction, which does not in any way reflect the quality of service that we wish to offer you.
In the event of difficulties, we invite you to contact:
- The sales team
- By email: email@example.com
- In writing, to the following address:
SERVICE COMMERCIAL LIZMER
2839 LA LAURAGAISE
- Our complaints department
If you are not completely satisfied by the response from our sales team, you can contact our complaints department by writing to the following address:
2839 LA LAURAGAISE
The complaints department will acknowledge receipt of your letter within 10 days of receipt and will provide a response within 60 days.
Pursuant to articles L.316-1 of France’s “Code Monétaire et Financier” (Monetary and Financial Code), and articles L.151-1 to L.156-4 and R.152-1 to R.156-2 of the “Code de la Consommation” (Consumer Code), and in order to achieve an amicable resolution to any contractual dispute, nationally and internationally, with their clients, Capitole Finance - Tofinso adheres to the Fédération Bancaire Française (French Banking Federation) arbitration service.
Referral to this service is open to any individual client of the institution, after all options for internal resolution have been exhausted, or in the event of non-response to a written request within two months.
In order to be accepted, the request for arbitration must be made in writing only:
- By mail: Monsieur le Médiateur, CS 151, 75422 PARIS CEDEX 09, FRANCE
- By email: firstname.lastname@example.org
- On the arbitrator’s website: www.lemediateur.fbf.fr
In the event of disputes relating to e-commerce and/or cross-border disputes, the client, whether an individual or a company, may apply to the European Online Dispute Resolution (ODR) platform which will enable them to be referred to the competent approved ombudsman. Application to this arbitration service is made via the website: www.ec.europa.eu/consumers/odr/