A credit is binding and must be repaid. Ensure your ability to repay before committing yourself.

Despite all our best efforts, there is the possibility you may encounter dissatisfaction, which does not in any way reflect the quality of service that we wish to offer you.

 

In the event of difficulties, we invite you to contact:

 

  1. The sales team

 

 

  • In writing, to the following address:

 

CAPITOLE FINANCE-TOFINSO

SERVICE COMMERCIAL LIZMER

2839 LA LAURAGAISE

BP 28208

31682 LABEGE CEDEX

                                          

  1. Our complaints department

 

If you are not completely satisfied by the response from our sales team, you can contact our complaints department by writing to the following address:

 

CAPITOLE FINANCE-TOFINSO

CELLULE RECLAMATION

2839 LA LAURAGAISE

BP 28208

31682 LABEGE CEDEX

 

The complaints department will acknowledge receipt of your letter within 10 days of receipt and will provide a response within 60 days.

 

  1. Ombudsman

 

Pursuant to articles L.316-1 of France’s “Code Monétaire et Financier” (Monetary and Financial Code), and articles L.151-1 to L.156-4 and R.152-1 to R.156-2 of the “Code de la Consommation” (Consumer Code), and in order to achieve an amicable resolution to any contractual dispute, nationally and internationally, with their clients, Capitole Finance - Tofinso adheres to the Fédération Bancaire Française (French Banking Federation) arbitration service.

 

Referral to this service is open to any individual client of the institution, after all options for internal resolution have been exhausted, or in the event of non-response to a written request within two months.

 

In order to be accepted, the request for arbitration must be made in writing only:

 

In the event of disputes relating to e-commerce and/or cross-border disputes, the client, whether an individual or a company, may apply to the European Online Dispute Resolution (ODR) platform which will enable them to be referred to the competent approved ombudsman.  Application to this arbitration service is made via the website: www.ec.europa.eu/consumers/odr/

Committed to serving you

Our human-sized organization is comprised of professionals who are experts in marine financing. The team is at your disposal to assist you with your marine leasing project.

A dynamic team, they will closely follow the evolution of the market to better advise and support you throughout the duration of your contract.

Your questions about marine leasing

What happens at the end of the yacht lease term?

When you reach the end of your boat leasing contract, you can, if you wish, exercise the option to buy as set out when you signed your contract and thus become the owner of the boat.

Can I lease a second-hand boat?

It is possible to finance a secondhand boat with a leasing if the boat is still subject to VAT.