Despite all of the measures implemented, it is possible that you may find yourself unsatisfied, which in no way reflects the quality of service we wish to offer you.
In case of any difficulty, we invite you to contact:
The sales department
By email: firstname.lastname@example.org
At the following address:
SERVICE COMMERCIAL LIZMER
2839 LA LAURAGAISE
Our complaints department
If you are not completely satisfied with the response from our sales department, you can contact our complaints department by sending a letter to the following address:
2839 LA LAURAGAISE
The complaints department will acknowledge receipt of your letter within 10 days of receipt and provide you with a response within 60 days.
Pursuant to Articles L. 316-1 of the Monetary and Financial Code, L. 611-1 to L. 616-3 and R. 612-1 to R. 616-2 of the Consumer Code and in order to promote the amicable resolution of national and cross-border disputes of a contractual nature with its clients, Capitole Finance - Tofinso has joined the mediation service of the Association française des Sociétés Financières (ASF, the French Association of Specialised Finance Companies).
Referral to this mediator shall be open to all private customers of the institution after all domestic remedies have been exhausted or in the event of failure to reply to a written request within two months.
The request for mediation must, under penalty of inadmissibility, be made only in writing:
- By letter to the following address: The Mediator of the ASF, 75854 PARIS CEDEX 17
- or through the Mediator's website: https://lemediateur.asf-france.com/
In the event of disputes related to e-commerce and/or cross-border disputes, the client, whether an individual or a company, may refer the matter to the online platform of the European Consumer Dispute Resolution (RLL), through which they will be referred to the relevant authorised mediator. The request for mediation can be made via the website: www.ec.europa.eu/consumers/odr/